My address was entered incorrectly for shipping what should I do?

If changes are needed with your shipping address, we will try to help as much as possible depending on certain factors. Processing your order begins quickly which means changing your shipping label may already be too late and can no longer be changed. If we are able to update your address on our end, we will notify you of the correction update. However, If your address can not be updated on our end you should contact our carrier USPS providing your tracking number to reroute your package to your updated address as soon as possible.

NOTE: We are not responsible for packages that were delivered to the wrong address due to entering address information incorrectly. 

Shipping Fees 

previously paid shipping fees are NON-REFUNDABLE for returns or exchanges. 

My package was undeliverable or I refused to accept my package. What's next?

Please reach out to us immediately after notification of your order being returned to sender at happywhereiam@gmail.com so we can help with reshipping your order. It is essential that this is done quickly so we can begin processing your order for reshipping. Processing your reshipment could take up to 10 business days or longer depending on several factors, such as but not limited to: processing issues, address problems, carrier delays etc. 

I believe my package is lost.

Contacting the carrier USPS is vital to file a claim for your suspected lost package. You can file a claim at https://www.usps.com/help/claims.htm

Happywhereiam Is not responsible for lost or stolen packages but we would love to help as much as we can. Please contact us at happywhereiam.contact@gmail.com for for further assistance after contacting USPS and filing a claim. Provide us with your Case code so we can try to help on our end. 

I have several shipments 

If you placed an order that results in receiving multiple shipments, shipping and handling will only be charged for the original order paid. Please do not worry, you will not be charged extra for additional packages, some items may need to be split due to logistical processes on our end. 

TAXES, SHIPPING, & OTHER FAQ'S 

Taxes are applied to your total purchase (where applicable) at check out and are not reflected in the individual cost of the item on our website. Upon check out, taxes will be calculated on merchandise in addition to the purchase price along with shipping costs as a total value. This information will reflect on the summary page.

International orders and orders from outside of the United states or Canada may be subject to taxes upon delivery of the items you ordered. These taxes and duties will be your responsibility and are additional taxes required to be collected. We will not reimburse for these additional charges. 

Your order may be split into multiple shipping packages due to ordering quantity. The customer will also be responsible for paying each additional fee for individual package tax related shipping fees. 

International Bank Fees 

Your bank may change an international charge as a transaction fee for each purchase on our website. It's important to not that our store is in USD currency as we are a business located in the United States. Additional charges are incurred by your banking institution are the responsibility of your card provider or bank and are not the responsibility of Happywhereiam. We will not be responsible for refund or reimbursement of those additional charges. Please contact your bank or institution for further questions. 

I believe my package is lost.

Contacting the carrier USPS is vital to file a claim for your suspected lost package. You can file a claim at https://www.usps.com/help/claims.htm

Happywhereiam Is not responsible for lost or stolen packages but we would love to help as much as we can. Please contact us at happywhereiam.contact@gmail.com for for further assistance after contacting USPS and filing a claim. Provide us with your Case code so we can try to help on our end.

Any more questions?

Feel free to reach out by filling out the "contact us" form located on the bottom of the page, and you will be contacted shortly. 

INTERNATIONAL CUSTOMERS ONLY

Is international shipping available? 

Absolutely, we we do offer international shipping! Order that are shipped internationally can take up to 6 weeks for delivery. Tracking will be provided via email when your order is dropped off at the postal service. The process of shipping to another country involves multiple destinations prior to final delivery.  Thank you in advance for your patience! 

How are international orders tracked?

Tracking will become available after your package leaves the USPS system and is scanned into your local postal service. Once the item is scanned into your local postal service website, tracking will update but could take up to 3 weeks. The tracking number that was provided via USPS is the same one that you will use to check the status of your package after updating in your local postal service system. 

International Taxes & Duties & Fees 

Countries outside of the United States or Canada have the right to impose their own local taxes, brokerage fees, and duties or any fees at their will. Happywhereiam is not responsible for payment of these additional fees imposed by your country. Additionally, the fees will vary by country of origin depending on their taxes and fees.  A letter may be issued via parcel to the address on file from your country to collect additional fees from your purchase. Those taxes and duties will be paid directly to your country, not us. 

Additionally, if the order splits into various packages due to multiple orders at once there will be taxes imposed for each shipment. We are not responsible for those individual taxes or any custom fees imposed by your country for any of those packages.

If you have questions regarding this, we do not have a resource to provide you for further information.